Before you can configure incident or CMDB integration between OpsRamp and ServiceNow, you must first install the certified OpsRamp app from the ServiceNow Store.

This is a one-time setup step and must be completed by a ServiceNow Administrator.

This step is a shared prerequisite for both:

• Incident Integration
• CMDB Integration

Prerequisites

To access and install the OpsRamp integration from the ServiceNow Store, ensure you have:

• A valid ServiceNow account with admin permissions.
• Access to the ServiceNow App Store.
• A valid OpsRamp tenant and user credentials (to use later during configuration).
• Internet access on your ServiceNow instance (for app download and API connectivity).

Download and Install OpsRamp

1. Log in to your ServiceNow instance.
2. Navigate to System Applications > My Company Applications.
3. Locate OpsRamp Integration and click Install.

The app is certified for the following ServiceNow versions:

• Utah
• Vancouver
• Washington DC
• Yokohama

Next Steps

Once the app is installed:

• Proceed to configure incident integration, or
• Set up CMDB synchronization, based on your use case.

You’ll start with OAuth2.0 authentication setup using the client ID, secret, and token URL provided from OpsRamp.